ExonPro Innovations Private Limited ("ExonPro," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.exonpro.com) or engage with our IT consulting, software development, and digital transformation services.

1. Information We Collect

1.1 Information You Provide

When you fill out our contact form or request a consultation, we collect:

• First name and last name
• Email address
• Phone number
• Company name
• Service interest (e.g., Salesforce Implementation, Cloud Migration, Custom Development)
• Your inquiry or project description

1.2 AI Chatbot Interactions

Our website features an AI-powered chatbot to assist visitors. Conversations with the chatbot may be processed to provide relevant responses. We do not store personal conversations beyond the active session unless you explicitly submit a contact request through the chatbot.

2. How We Use Your Information

We use the information collected for the following purposes:

• Respond to Inquiries: To contact you regarding your consultation requests and service inquiries
• Service Delivery: To understand your business needs and provide relevant IT consulting, Salesforce implementation, or software development services
• CRM Management: Your contact information is stored in our Salesforce CRM to manage client relationships and communications
• Website Analytics: To understand how visitors use our website and improve user experience
• Marketing Communications: To send you relevant information about our services (only with your consent)
• Legal Compliance: To comply with applicable laws and protect our legal rights

3. Data Storage and Third-Party Services

We use the following third-party services to operate our business:

• Salesforce CRM: Contact form submissions are stored in Salesforce to manage leads and client communications
• Amazon Web Services (AWS): Our website and backend services are hosted on AWS infrastructure in the Asia Pacific (Mumbai) region
• AWS CloudFront: Content delivery network for faster website performance
• Google AI (Gemini): Powers our AI chatbot for visitor assistance

These service providers have their own privacy policies and security measures. We select partners who maintain appropriate data protection standards.

4. Data Security

We implement industry-standard security measures to protect your information:

• HTTPS encryption for all data transmission
• Secure API endpoints with authentication
• Access controls limiting data access to authorized personnel only
• Regular security assessments of our infrastructure

While we take reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of data transmitted to our website.

5. Cookies and Analytics

Our website uses minimal cookies and tracking:

• Essential Cookies: Required for basic website functionality
• Analytics: We use server-side analytics (via AWS CloudFront logs) to understand website traffic patterns. This data is aggregated and does not identify individual users.
• Session Storage: Used temporarily to maintain chatbot conversation context during your visit

We do not use third-party advertising cookies or tracking pixels.

6. Data Retention

Contact form submissions and lead information are retained in our CRM for the duration of our business relationship and a reasonable period thereafter for follow-up purposes. Analytics data is aggregated and retained for up to 12 months. You may request deletion of your personal information at any time by contacting us.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information from our systems
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at contact@exonpro.in.

8. Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• With service providers who assist in our operations (as listed in Section 3)
• When required by law or legal process
• To protect our rights, privacy, safety, or property
• In connection with a business merger or acquisition (with notice to affected users)

9. Children's Privacy

Our website and services are intended for businesses and professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a minor, we will delete it promptly.

10. International Users

ExonPro is headquartered in India with offices in Bengaluru and Kolkata. Our servers are located in AWS Asia Pacific (Mumbai) region. If you access our website from outside India, your information may be transferred to and processed in India. By using our website, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: